Privacy Policy

Raylam Perfumes ("we", "us", "our") respects your privacy. This policy explains what we collect, why, and what you can do about it.

Who We Are

What We Collect

When you place an order or contact us, we collect:

• your name
• your delivery address
• your phone number and email address
• your order details and history
• any message you send us

When you browse our website, we may also collect:

• your IP address and approximate location
• your browser and device type
• pages you visited and how you arrived at our site

We do not collect or store your full payment card details.

Why We Collect It

• To process, confirm, and deliver your order
• To verify Cash on Delivery orders before dispatch
• To provide customer support and handle returns
• To send you offers and updates, but only if you have opted in
• To improve our website and understand what our customers want
• To meet our legal and tax obligations

Who We Share It With

We share only what is necessary, and only with:

• Courier partners — your name, address, and phone number, so they can deliver
• Payment providers — where you choose JazzCash, Easypaisa, or bank transfer
• Service providers who help us run the website (hosting, analytics, email)

We do not sell your personal data. We never have and we won't. We may disclose information if required by law or to protect our legal rights.

Marketing

If you subscribe to our newsletter, you can unsubscribe at any time using the link in any email, or by messaging us. We will stop immediately.

Cookies

Our website uses cookies to keep your cart working, remember your preferences, and understand how the site is used. You can block or delete cookies in your browser settings — but some parts of the site may not work properly if you do.

How Long We Keep It

We keep order records for as long as necessary to fulfil the order, handle returns, and meet legal and accounting requirements. Marketing data is kept only until you unsubscribe.

Security

We take reasonable technical and organisational measures to protect your data. No system is perfectly secure, but we treat your information as we would want ours treated.

Your Rights

You can ask us to:

• tell you what data we hold about you
• correct anything that's wrong
• delete your data, where we're not required to keep it
• stop sending you marketing

Email sales@raylamperfumes.com and we'll respond as quickly as we can.

Children

Our website is not intended for anyone under 18, and we do not knowingly collect data from children.

Changes

We may update this policy. The date at the top always reflects the current version.